Overview
Customer services representatives in financial institutions process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.
This group performs some or all of the following duties:
Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
Sell travellers' cheques, foreign currency and money orders
Answer enquiries and resolve problems or discrepancies concerning customers' accounts
Inform customers of available banking products and services to address their needs.
Employment prospects
Annual salary
$37,541
$44,820
$59,586
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
1,020expected job openings (5-year forecast)
Education and training
Employment requirements
Completion of secondary school is required.
A college diploma in business administration may be required.
On-the-job training is provided.
Additional information
Progression to supervisory positions is possible with experience.
Certification requirements
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.