Overview
Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.
This group performs some or all of the following duties:
Airline passenger, baggage and ticket agents
Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
Assist pre-boarding passengers and provide information on fares and flight schedules and routes
Trace lost, delayed or misdirected baggage for customers.
Airline cargo and freight agents
Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
Trace lost or misdirected cargo and maintain shipping and other records
Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
Relay operational messages to operations control and downline stations
Calculate load weights for compartments of aircraft using charts and computers
Plan load to distribute and balance cargo.
Airline reservation agents
Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
Provide information on airline passengers and process mileage points.
Employment prospects
Annual salary
$37,541
$45,883
$85,927
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
605expected job openings (5-year forecast)
Education and training
Employment requirements
Completion of secondary school is usually required.
Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
Airline station agents usually require experience as a ticket, baggage or cargo agent.
Additional information
Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
Progression to supervisory positions is possible with experience.
Certification requirements
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.