Overview
General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.
This group performs some or all of the following duties:
General office support workers
Respond to telephone, in person or electronic enquiries or forward to appropriate person
Prepare correspondence, reports, statements, forms, presentations, applications and other documents
Process incoming and outgoing mail, manually or electronically
Photocopy and collate documents for distribution, mailing and filing
Send and receive messages and documents using fax machine or electronic mail
Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
Assist in preparing meeting agendas, attend meetings, and record minutes
Assist with administrative procedures such as budget submissions, contracts administration and work schedules
May sort, process and verify receipts, expenditures, forms and other documents
May organize the flow of work for other office support workers
May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
File clerks
Scan, sort and file documents according to established guidelines
Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
Track documents removed from files to ensure that loan out documents are returned.
Employment prospects
Annual salary
$36,289
$51,097
$68,554
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
6,429expected job openings (5-year forecast)
Education and training
Employment requirements
Completion of secondary school is usually required.
Completion of secondary school or college business or commercial courses is usually required.
Additional information
Progression to supervisory or office management positions is possible with experience.
Progression to officer level positions is possible with additional training and experience.
Certification requirements
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.