Customer services representatives - financial institutions

This group performs some or all of the following duties:

• Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions

• Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds

• Sell travellers' cheques, foreign currency and money orders

• Answer enquiries and resolve problems or discrepancies concerning customers' accounts

• Inform customers of available banking products and services to address their needs.

• Completion of secondary school is required.

• A college diploma in business administration may be required.

• On-the-job training is provided.

• Progression to supervisory positions is possible with experience.