Overview
Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.
This group performs some or all of the following duties:
Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
Dispatch personnel according to written schedules and work orders, or as required by emergency situations
Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
Monitor personnel workloads and locations
Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.
Employment prospects
Annual salary
$40,106
$63,089
$83,424
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
562expected job openings (5-year forecast)
Education and training
Employment requirements
Completion of secondary school is required.
Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.
Police and emergency dispatchers and other radio operators usually require provincial radio operator's certificates.
Certification requirements
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.