Overview
Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.
This group performs some or all of the following duties:
Receptionists
Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
Schedule appointments, using manual or computerized systems
Record bookings, handle credit card checks, receive payment, issue receipts.
Hospital admitting clerks
Interview patients to obtain and process information required to provide hospital and medical services
Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.