Other customer and information services representatives


Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

This group performs some or all of the following duties:

  • Customer services representatives in retail establishments

  • Answer, in person or on the phone, enquiries from customers

  • Investigate complaints regarding the establishment's goods, services and policies

  • Arrange for refunds, exchange and credit for returned merchandise

  • Receive account payments

  • Receive credit and employment applications.

  • Contact centre agents

  • Take customer orders for goods or services

  • Promote goods or services

  • Respond to enquiries and emergencies

  • Investigate complaints and update accounts.

  • Customer service representatives in insurance, telecommunication, utility and similar companies

  • Explain the type and cost of services offered

  • Order services

  • Provide information about claims or accounts

  • Update accounts, initiate billing and process claim payments, and receive payment for services.

  • Information services representatives

  • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Job titles

  • accounts information clerk
  • adjustment clerk
  • automobile dealerships service representative
  • automotive repair technical advisor
  • bill complaints investigator
  • bus information clerk

Employment prospects

Source: BC Labour Market Outlook 2023 edition

Annual salary







Job openings

Use this interactive map to explore job openings in different regions across B.C.

British Columbia


expected job openings (5-year forecast)

Education and training

Employment requirements

  • Clerical or sales experience may be required.
  • Completion of secondary school is usually required.
  • Completion of some college or other post-secondary programs may be required.

Additional information

  • Progression to supervisory positions is possible with experience.

Certification requirements

  • No certification requirements

Work Experience

  • Work experience recommended

Post-secondary programs in B.C.

No post-secondary education required

No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.

Other careers