Overview
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
This group performs some or all of the following duties:
Customer services representatives in retail establishments
Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.
Contact centre agents
Take customer orders for goods or services
Promote goods or services
Respond to enquiries and emergencies
Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
Explain the type and cost of services offered
Order services
Provide information about claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Employment prospects
Annual salary
$34,934
$47,906
$67,573
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
3,987expected job openings (5-year forecast)
Education and training
Employment requirements
Additional information
Certification requirements
Work Experience
- Work experience recommended
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.