Overview
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
This group performs some or all of the following duties:
Customer service representatives supervisors - financial services
Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
Examine and verify accuracy of work and authorize routine deposits and withdrawals
Establish work schedules and procedures
Coordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Identify training needs and train workers in job duties and company policies
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.
Customer service representatives supervisors (except financial services)
Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
Establish work schedules and procedures
Coordinate activities with other units and departments
Prepare and submit progress reports and other documentation
Identify training needs and train workers in job duties and company policies
Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.
Employment prospects
Annual salary
$41,712
$70,910
$97,544
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
134expected job openings (5-year forecast)
Education and training
Employment requirements
Additional information
Certification requirements
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.