With the rapidly changing environment regarding COVID-19, EducationPlannerBC is committed to providing students, parents and educators with information from post-secondary institutions as quickly as possible. Please note that if you have applied for admission to the Fall 2020 term, institutions are continuing to review applications but given the current health situation, it may take a little longer than usual for a response.

Our Helpdesk will remain available to answer any questions or concerns regarding applications.

Please find links to post-secondary institution websites regarding their response on COVID-19 in our FAQs.

Please find the Ministry of Education regular updates regarding COVID-19 here: Safe & Healthy Schools.

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Fee Payment Page Not Loading - Firewall Issue

If you have reached the payment page and receive a message saying "The webpage at might be temporarily down or it may have moved", this is most likely due to a security/firewall setting on your computer or your network preventing the payment page from loading correctly (an external page loaded within our website). 

Each setup is a little different -- depending on your setup, this could be due to browser extensions (most likely security-related), settings on your local network, or may be set by your Internet Service Provider (ISP).

If you are unable to determine which security setting on your browser(s) or computer may be causing this issue, please try another computer and/or another network.  Additional troubleshooting tips are available here.

We are working to resolve this issue.

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