Public post-secondary institutions in BC are prepared to welcome new and current students for classes in Fall 2020 through a variety of learning methods while continuing to adhere to public health guidelines.

In addition to their current services for students, institutions are also developing supports to ensure a smooth and successful transition into the new learning methods for their programs.

Our Helpdesk will remain available to answer any questions or concerns regarding applications.

Please find links to post-secondary institution websites regarding their response on COVID-19 in our FAQs.

Please find the Ministry of Education regular updates regarding COVID-19 here: Safe & Healthy Schools.

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Known Error Messages on account pages


If you're receiving an error message or your email is blanked out when trying to submit your email on the "Forgot Password" tool at

  1. If you're on a mobile device, click outside of the email address field BEFORE clicking the Recover Account button (for example, click on the text above the email entry field).
  2. Try the Password Recovery request on a desktop/laptop computer (not mobile device).

If you're receiving an error message such as an "Invalid" error when clicking on the link in the Confirm Account and Password Reset emails, here are some troubleshooting tips:

The following known issues occur most commonly with out-of-date web browsers.  Please update your web browser and try again.  Some users may also need to update their operating systems. Newer versions have improved technologies as well as security measures.
  • "Unexpected end of JSON"
  • "Unexpected end of data"
  • "String did not match the expected pattern"

If you are unable to resolve the issue, please report the issue to us at or, and include information on:

  • What information you are trying to enter
  • What device you are using (mobile or desktop device; what operating system?)
  • What browser(s) you've tried (which were successful and which were not)
  • The time of your most recent Confirm Account or Password Email which you are using the link from, if applicable
  • The email address used for your EducationPlannerBC account, and birthdate for verification if we need to manually reset your password.

Thank you for your patience!



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